COVID-19 Order Processing- We are dispatching orders as normal.
Order before 1pm and your order will be dispatched same working day.
To comply with social distancing we are working with a skeleton staff at our warehouse. If you have a question about your order, feel free to chat or email. We will answer questions or return any unanswered messages within 24 hours.
Our couriers provide updated information on their services regularly. We have been working closely with them to keep your orders going out around the country as seamlessly as possible.
All items ordered with Next Day Delivery Service, purchased (and age verified where necessary) before 2:00PM (Mon-Fri), are sent same day through DPD or ParcelForce. Items posted with couriers are sent on a Next Day delivery service (Mon-Sat) where available. This ensures that the package is tracked until you receive it. Please note that couriers do not deliver on Sunday or Bank Holidays. We do not have courier collections over the weekend. As a seller we are not responsible for postal delays, but will work with you to track parcels and locate your item.
We send packages to the address listed on your payment address. In most circumstances our security checks will only allow parcels to be dispatched to the cardholders billing address or registered/confirmed PayPal address.
If your package is damaged, do not accept delivery.
If you believe any items are missing or you have received the wrong items contact us immediately. Please keep all packaging and paper work. We will require photographs of the parcel, the delivery note and the courier shipping label before we will be able to resolve any issues. All claims will be investigated however claims made without these are at risk of being denied, at our discretion.
If your item has not arrived next day please contact the courier first. You can obtain the tracking information from our online chat team by providing your order number and postcode. If you are still unable to locate your parcel please contact us as soon as possible. We will be happy to help however we can to ensure a successful delivery.